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Below you will find answers to the most common questions you might have.

If there is something you'd like to know that isn't answered below, please submit a support ticket completing the form on our contact us page or sending us an email to support@sprinklesdelight.com.au

What is an impression stamp?
An impression stamp is also known as a cookie embosser or fondant embosser.

When you press this stamp into the fondant, the design itself goes down into the fondant leaving an imprint or dent.
What is a raised cookie stamp?
Also known as a fondant debosser, the raised stamp has the design rise above the surface of the fondant giving a gorgeous 3D effect.
What materials do you use for your products?
All our cutters are made from high quality food-safe 3D printed PLA.  PLA is a degradable plastic made out of renewable plant based materials such as sugar cane or corn starch.

Our cookie stamps are made from premium 6mm laser engraved acryclic.  This material is also FDA approved food-safe.
How do I use the cookie stamps?
Simply place the stamp on top of your rolled out fondant and press down. It’s as simple as that!

Remove the stamp and frame with your desired cutter.
How do I clean my stamps and cutters?
We recommend hand washing in warm soapy water. Stamps and cutters are NOT dishwasher safe.

Do NOT expose your cookie stamps to any alcohol based product as this can cause crazing around cut edges.
Where are your products made?
Our cutters and stamps are designed and made in Western Sydney of NSW, Australia. 
Where do you ship to?
We currently ship to Australia and New Zealand. We hope to expand to other countries soon. More informatinon about shipping here.

How will my products be packaged?
Being an eco friendly business is important to us. All orders come protected in mailing boxes that can be reused or recycled once they reach you. We do not use plastic satchels to reduce the use of one time use plastics.

Inside the box we use tissue paper to protect your stamps rather than individual plastic bags. Not only is tissue paper renewable and biodegradable but it comes in cute pink!

What are coupon restrictions?
Periodically we run promotions with coupon codes automatically applied at the checkout. If you have access to other coupon codes, these cannot be stacked with the promotional coupon code or any other coupon code (i.e. used in conjunction).  You may choose which coupon code works best for you at the time of checkout and apply it.

Additionally, any coupon offered by Sprinkles Delight does NOT apply to items already on sale, custom cookie stamps, custom cookie cutters or ColourMill 6 packs.

All coupons may be used on any other cookie stamps or cookie cutters, individual ColourMill colourings, baking accessories, sprinkles and other items on the store.  The only exception to this is if the coupon specifies that it applies to a particular product or group of products.

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